aka Everything You need to know
What is the usual booking process?
Our process starts with an Inquiry, then our account reps contact you and we talk details. After we know all the details, have a list of decor you are looking for and the services you are interested in we will send you a detailed quote breaking down every piece. If you like the quote we meet and visit your venue. Our decorators and engineers look over the space make any adjustments and recommendations. We send you a quote once you're satisfied with the total and the details we send you a contract for your wedding and as soon as you pay the deposit your date is booked with us.
Will there be extra charges down the road in addition to what's in the invoice?
ABSOLUTELY NOT! We don't add any fees down the road. You will know exactly what you're paying before you sign the contract. Only additional charges would be if you decide to add something to your bill or if you didn't get damage insurance and there was damage to our equipment or decor.
Do I have to pay everything at once?
No, we have multiple options.
What is your cancellation policy?
Cancellation or termination of the contract 30 or more days before your event for any reason all payments will be refunded except the nonrefundable $500.00 deposit made within 21 business days of cancellation. If your event is cancelled less than 30 days before your event due to non-force majeure reasons we will keep 50% of the total order.
If a cancellation is due to a force majeur past the 30 day cancelation period The Lemon décor keeps the deposit in the amount of $500.00 or 50% of total invoice (whichever is higher) and refunds the rest of the payments made up until the force majeure. The term Force Majeure shall include, without limitation, acts of God, fire, explosion, vandalism, storm or other similar occurrence, orders or acts of military or civil authority, or by national emergencies, insurrections, riots, or wars, or strikes, lock-outs, work stoppages, or other labor disputes.
In the event of a force majeur cancelation you do have an option to reschedule your event to a later date. We will do our best to accommodate and will credit your full paid amount to your event at a rescheduled date. If for any reason we cannot accommodate your new date the regular force majeur guidelines will apply and you may file a claim with your event insurance for reimbursement of the lost amount.
Other accomodations will be made on a case by case basis at the descretion of The Lemon Decor.